Troubleshooting Guide
First, please check the control panel to make sure that both the Power
light(green) and Ready light (orange) are on and “the red reset light” is off.
If “the red reset light” is on, see the instructions below. Second, please
check the level of CO2 in the tank to make sure the tank is not empty.
Lastly, please check “the CO2 regulator” & “whisky regulator settings”
are correct.
If the problem persists, please follow the instructions below.
1. Carbonated water not dispensed?
The red “Reset” light is most likely on.
- Check that the CO2 gas valve is fully open, if not open the valve.
- Check that the water shut-off is not closed, if closed, open shut-off and press reset button.
- Check that the water filter is tight , if not, turn to the right to completely tighten and press reset button.
2. Whisky not dispensed?
- Check that the whisky is not empty, if empty replace with new bottle.
- Check to make sure that the gas valve is fully open, if not open the valve.
3. Highball is not cold or low carbonation?
- Check that the dispenser is plugged in, if not plug in.
- Check that the breaker has not tripped. If it has, reset it.
If the above procedure does not solve the problem, call Lancer Warranty Department: [800-729-1550].
One-year warranty on the machine itself. Customer pays for the replacement work.
If a year has already passed since you purchased the machine, please ask your local installer/service agent.
If you do not know of a Lancer-designated local installer/service agent who can maintain your highball
machine, please contact LANCER, the machine distributor.