Terms of Use

Terms of Use

Last updated: November 2026

These terms apply to your use of the Highball Machine Guide (“the site”), provided for Suntory Global Spirits Inc. (“Suntory”) and operated by BOX DSGN LLC (“we”, “us”). By using the site, you agree to these terms.

Who the site is for

The site is for restaurants, bars and other licensed businesses that use a Suntory highball machine, and for their staff. It is not intended for anyone under 21.

Using the guide and the AI chatbot

  • The guide, videos and chatbot give general instructions for serving, cleaning and simple troubleshooting.
  • The chatbot’s answers are generated automatically and may be incomplete or wrong. Always follow the printed manual, the labels on the machine and the instructions of your service provider.
  • Do not open electrical parts, CO2 tanks or regulators beyond the steps shown in the guide. For anything else, or whenever you are unsure, stop and contact your local service provider listed on the Contact Info page.
  • If you smell gas, see sparks or smoke, or someone feels unwell near the CO2 tank, turn off the machine and the CO2 supply, move to fresh air and get help right away.
  • Do not use the chatbot for anything other than questions about the highball machine, and do not try to disrupt or misuse it. We may limit or block access to protect the service.

Parts and service providers

Links to Parts Town and the list of service providers are given for your convenience. Purchases, repairs and their costs are between your business and those companies. Warranty terms are set by the machine’s manufacturer.

Intellectual property

Suntory names, logos, product images and the content of this site belong to Suntory or its licensors. You may view and print pages for use at your business, but you may not copy or reuse them for other purposes without permission.

No warranty

The site is provided “as is”. We try to keep it accurate and available, but we do not guarantee that it is complete, error-free or always online.

Limitation of liability

To the extent the law allows, Suntory and BOX DSGN LLC are not liable for indirect or consequential damages arising from use of the site or the chatbot, including damage caused by following its instructions instead of those of the manufacturer or a qualified technician.

Privacy

How we handle information is explained in the Privacy Policy.

Changes

We may update these terms. The date at the top of this page shows the latest version.

Contact

Questions about these terms: hello@boxdsgn.co