Privacy Policy

Last updated: November 2026

This Highball Machine Guide (“the site”) helps restaurants and bars use and maintain their Suntory highball machines. The site is provided for Suntory Global Spirits Inc. and is operated by BOX DSGN LLC (“we”, “us”). This policy explains what information we collect, how we use it and the choices you have.

Information we collect

Contact details you give us: your name, store name and email address, entered when you start a chat.
Chat content: the messages you send to the AI chatbot, its replies, and whether you marked an answer as helpful or not helpful.
Photos you choose to send in the chat: a photo is made smaller on your phone, sent once to OpenAI so the chatbot can see it, and is not stored on our servers. Please photograph only the machine, not people or documents.
Usage data: pages viewed, buttons used (for example, the symptom buttons) and general device and browser information, collected with Google Analytics. See the Cookie Policy.
Technical data: IP address and similar information our servers use to keep the site secure and to stop abuse (for example, limits on how many messages can be sent).

We do not ask for payment details, government ID numbers or other sensitive information. Please do not enter them in the chat.

How we use it

To answer your questions about the highball machine and help solve problems.
To follow up on problems that need a service provider.
To improve the guide, the FAQ and the chatbot’s answers.
To prepare summary reports on how the site is used (for example, the number of questions by topic).
To keep the site secure and prevent misuse.

We do not sell your personal information, and we do not share it for targeted advertising. We share it only with the service providers that run the site for us:

OpenAI generates the chatbot’s replies from your messages and any photo you send. It does not use this data to train its models.
Hostinger hosts the site and stores its data.
Google provides Google Analytics. Data sharing with Google for other purposes is turned off.
UserWay provides the accessibility toolbar. It loads from UserWay’s servers and stores the settings you choose in your browser.

We may also share information if the law requires it, or to protect the safety of people or the site.

How we protect it

Contact details and chat content are stored encrypted. Only authorized administrators can view them, and every admin sign-in is logged.

How long we keep it

Chat records are kept while they are needed to support your store and improve the service. Analytics data is kept for up to 14 months. You can ask us to delete your information at any time.

Your rights

You can ask to see, correct or delete the personal information we hold about you. California residents also have the right to know what personal information is collected and how it is used, to request deletion or correction, and not to be treated differently for using these rights. We do not sell or share personal information as those terms are defined under California law.

To make a request, email hello@boxdsgn.co with your name and store name. We will reply within 45 days.

Age

This site is for staff of licensed businesses that serve alcohol. It is not intended for anyone under 21.

Changes to this policy

If we change this policy, we will update the date at the top of this page.

Contact

Questions about this policy: hello@boxdsgn.co

See also: Terms of Use · Cookie Policy · Accessibility